Delete My Data

Use the support form or email [email protected] from the email address tied to your account or order when possible. Include your name, email, and any relevant order numbers.

For Plant Health app data that is not tied to an AloeThere account, include the platform, app version, approximate install and scan dates, and any App Store or Google Play purchase reference you have. We may ask for additional device or purchase information needed to locate the correct records.

We may ask for information needed to verify that the request belongs to you. This protects customer accounts and order history from unauthorized changes.

We can remove or anonymize many account, marketing, support, plant scan, uploaded image, saved plant, analytics, and saved cart records. Some records may be retained where needed for payments, taxes, fraud prevention, shipping history, legal obligations, or dispute handling.

You can remove individual saved results from History in the Plant Health app. Removing the app clears data stored only on that device, but it does not automatically delete records already sent to AloeThere or its service providers. Use the support process above for those records.

We review privacy requests as quickly as possible. Complex requests or records connected to recent orders may take longer to verify and process.