Guarantee
100% Health Guarantee
We want every AloeThere plant to arrive alive, healthy, correctly packed, and ready for a good start.
Last updated May 9, 2026
Our Promise
If your plant arrives dead, damaged, or otherwise in poor quality, contact us quickly with photos. At AloeThere's discretion, we may refund the order item, replace the plant, offer store credit, or provide an equivalent value in reward points.
What to Send
Include your order number, delivery date, photos of the plant, photos of the box and packing material, and a short note about the issue. Clear photos help us resolve things faster.
Care After Delivery
Plants can be stressed by shipping. Unpack promptly, follow reasonable care for the plant type, avoid overwatering, and keep the plant away from temperature extremes while it settles in.
Limits
The guarantee does not cover neglect, unsuitable growing conditions, weather exposure after delivery, pests introduced later, repotting shock, or damage reported long after delivery without supporting details.
Need help?
Send questions to [email protected] or use the support form so we can keep the request tied to your order.