Orders
Returns, Exchanges, and Refunds
Plants are living goods, so we handle returns and refunds with photos, timing, and order context.
Last updated May 9, 2026
Contact Us Quickly
If something arrives damaged or incorrect, contact support within 48 hours of delivery. Include your order number and clear photos of the plant, box, packing material, and shipping label.
Living Plants
Because live plants are perishable, we generally do not accept routine returns after delivery. If a plant arrives dead, damaged, or otherwise in poor quality, we review the issue under our 100% Health Guarantee and may refund, replace, offer store credit, or provide an equivalent value in reward points at our discretion.
Incorrect or Missing Items
If we sent the wrong item or missed an item, we will work with you to correct it. The fastest path is a support request with photos and the order number.
Refunds
Approved refunds are issued to the original payment method when possible. Processing times depend on the payment provider and bank. Shipping costs may be non-refundable unless the issue was caused by our error.
Cancellations
Contact support as soon as possible if you need to cancel. If an order has already been packed, shipped, or handed to the carrier, cancellation may no longer be available.
Need help?
Send questions to [email protected] or use the support form so we can keep the request tied to your order.